Assist

At the point of work

The second of the three: one step at a time, timed as it happens

The half somebody holds while they are doing the job. It shows the published procedure step by step, asks for what each step needs back, keeps going when the network does not, and hands the record to the console afterwards.

Or install it: App Store for iPhone, iPad and Apple Watch, or Google Play for Android and Wear OS. Both are free and contain nothing to buy. The app is the half you use at the job, so it needs somebody to have admitted you to an organisation first — until then it has nothing to show you, and the demonstration above is the part that needs no account.

Step 4 of 9

Wait 60 seconds before continuing

What it does

Six things worth knowing

Two of them — going back a step, and working without a connection — the old version of this page never mentioned.

One step at a time

In the order the procedure sets out, with the full text of the step on the phone. Optional steps can be skipped, and the record says that they were

Going back

Return to an earlier step when you need to. The first attempt stands and the return is visible in the record as a return, rather than being quietly erased

Without a connection

Procedures already fetched stay available, and everything recorded is kept and sent when the network comes back

Codes, scanned or typed

On Android the camera reads barcodes on the device; if a code will not read it can be typed in instead. On iPhone a code is typed in

Timed as it happens

Each step is timed while it is performed. That is what the record and the analytics are made of

Six languages

English, Russian, Spanish, German, Polish and French, with plural rules per language rather than English’s

Platforms

Where it runs

The phone is where a procedure is run. The watch is a companion for hands that are busy, showing short steps and handing its record back to the phone.

iPhone

The phone app. Barcode capture is by hand on this platform

Android

The phone app, with an on-device barcode scanner

Wear OS

A companion to the Android app. Needs the paired phone

Apple Watch

A companion to the iPhone app. Needs the paired phone

What is not in the app

An earlier version of this page advertised the first three. They were never built, so they are named here rather than quietly dropped.

  • No voice control and no voice commands.
  • No gesture navigation and no audio prompts.
  • No warning that somebody has made a mistake — the app shows the step, it does not judge the work.
  • No authoring and no analytics: both are in the console, in a browser.
  • No location, no photograph kept, no health or fitness data.
How it fits

The console prepares, the app performs

A procedure has to be published in the console before it appears in the app. What the app records goes back the same way, and becomes the history and the timings.

Console
The job
The record
FAQ

Questions about the app

Devices, offline behaviour, and what the camera does.

Which devices does the app run on?

iPhone and Android phones and tablets, with companion apps for Apple Watch and Wear OS. The watch apps need the paired phone and are not separate products.

Does it work without a signal?

Yes, for procedures already fetched. What is recorded is kept on the device and sent when the network returns. We stop short of promising delivery while the app is closed: background delivery is unreliable on several Android builds, and it would not be honest to advertise it.

Can I write or edit a procedure on the phone?

No. Writing procedures, reading the analytics and supervising runs are done in the console at sop.mednais.com. The app is the half you use at the job.

What does the camera do?

On Android it is used only as a barcode detector: frames are analysed on the device and discarded — never stored, never uploaded. On iPhone the camera is not opened at all. Barcode scanning on Android uses Google’s ML Kit, which sends Google diagnostic data about the library’s own performance; that is disclosed in our privacy policy.

Try running one

The demonstration works in a browser on a phone, needs no account, and records nothing. It is the quickest way to see what a step actually asks for.

Open the demonstration